Return & Refund Policy
RETURN & REFUND POLICIES
At Titans-Sport, the customer is King!
We offer a 100% Money Back Guarantee on all our collections!
To offer you complete satisfaction, we have put in place a simple and effective return policy.
Here are the 4 scenarios:
1. YOU WISH TO CANCEL OR MODIFY YOUR ORDER
We process orders you place quickly, usually within 24 hours. For this reason, you have 12 hours after ordering to send a cancellation or modification email to firstname.lastname@example.org. Beyond this period, your items will probably have been shipped.
2. YOU HAVE NOT RECEIVED YOUR PACKAGE
Our delivery times are from 7 to 16 working days, but due to customs clearance or logistics delay, it can be up to 30 days.
If you do not receive your item within 40 days, then we will give you a full refund and you can keep the item when you receive it. Contact us at email@example.com to report an item not received.
For more details, discover our delivery policy.
3.YOU HAVE RECEIVED YOUR ITEM BUT YOU ARE NOT SATISFIED WITH IT
Don't worry! You can return your item to us up to 30 days after receipt.
To be eligible for a return, your item must be unused and in the same condition in which you received it.
Here's how to do it in 5 steps:
- Contact firstname.lastname@example.org support to notify you that you will be making a return.
- Send your article accompanied by the form to the address that we will communicate to you by email.
- Get a Voucher for the value of your order.
- Return address: 160 Springfield Road, Shippensburg, Pennsylvania 17257, United States.
The item(s) must be returned in perfect condition, either in their original packaging or in another. In case of deterioration of the item, Titans-Sport may refuse the return, replacement or refund because the item can no longer be considered new. If the item has been misused it will not be refundable.
After receiving the item in our warehouses, we will refund the amount of your purchase (cost of the item + delivery) in the form of a voucher.
The return costs remain at your expense.
Please note that items on sale or with a promotional code are not refundable as long as they are not damaged.
4. YOU RECEIVED YOUR ITEM BUT IT HAPPENED TO YOU DAMAGED
It may happen that your package is shaken during delivery and your item arrives broken.
In this case or in the case of a design defect, contact us at email@example.com with the following details:
- Your order number
- The description of the problem (erroneous/defective item, ...)
- A photo or video
- Get a Voucher or a refund of the value of your order.
What are the restocking fees?
No restocking fees
How can customers return products?
How will customers get the return label?
For defective products:
For the customer's remorse:
Responsibility of the customer
The product conditions we allow for returns
Return shipping costs
No charge when the product is incorrect, damaged by the carrier or otherwise defective.
Change of mind:
if you change your mind, please let us know as soon as possible. If the products have already been shipped, we will not be able to cancel the order. After receiving your products, you must request a return. We do not take any restocking fees.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email stating that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will be automatically applied to your original credit card or payment method within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, check your bank account again first.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often a certain processing time before a refund is posted.
If you've done all of this and still haven't received your refund yet.
You will not need to return the product and we will refund the amount of your order directly in the form of a voucher.
Return address: 160 Springfield Road, Shippensburg, Pennsylvania 17257, United States
24/7 customer support
- Contact email: firstname.lastname@example.org
- Phone support: +1 802 330-6404